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The Collection Agent is responsible for contacting past due customers and invite them to catch up with their payments, or pay in full. The agent must be able to read and understand payment history, customer status, and account comments left by other agents, as well as leave actionable comments. The agent must be able to communicate clearly, understand the customer’s situation and negotiate a payment deal (receive a payment or promise to pay).

Primary Responsibilities:

* Deal with costumers diligently, courteously and professionally while collecting payments

* Negotiate payment plans

* Respond to costumer inquires

* Persuade customers diligently to pay past due amounts

* Advise customers of future payments due

* Create repayment schedules based on customers’ financial situations

* Retain costumers loyalty while initiating processes for collections of payments

* Follow-up on all accounts in order to ensure payments plans are fulfilled.

* Generate letters to notify debtors of balances owed.

* Process payments transactions and keep files updated with notes

* Make contact with debtors, both incoming and outgoing calls, to set up immediate payment arrangements and keep files updated with notes.


Don Carro, 8045 E R.L. Thornton Freeway, Dallas TX 75228 Tel (214) 469-6351


* Required: Bilingual English/Spanish (90% of our customer are Spanish speaking)

* High school diploma or equivalent

* Excellent verbal and written communication skills

* Comfortable using Microsoft Outlook and Office Suite (Word, Excel)

* Positive attitude and get along with others

* Responsible/Punctual

* Telesales, Sales or Customer Service experience a plus

* Strong attention to detail

* Strong Organization skills

* Ability to multitask (ability to talk and type at the same time) and work independently.

* Collection experience preferred but not required

* Strong communication/listening skills.

* Possess a strong work ethic and team player.

Don Carro reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Don Carro is an Equal Opportunity Employer – Minority/Female/Disability/Veteran/Current

Job Type: Full-time

Job Location:

  • Dallas, TX

Required education:

  • High school or equivalent

Required experience:

  • Collections: 1 year

Required language:

  • Spanish
  • This job has expired!
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Not long ago, before opening Don Carro, we got a chance to see and live very closely the Calvary that the other car lots passed on to friends, neighbours and members of the Hispanic community. We got tired of false offers, cheating and the small letters, which were used to take advantage of our people, who, with great effort, saved up for a truck, and we decided not to sit idly and do something. That is how Don Carro was born, with two Mexican friends who made a special selection of the best-used cars and they joined a Finance Department in Mexico. Our good selection and our own financing made us move from being a small lot, to 5 branches in Garland, Dallas and Fort Worth with a huge catalogue of pre-owned for all tastes and needs. Now, Don Carro is the main destination to find and finance a good, nice and cheap car in the Metroplex. In addition to our affordable finance services, we offer a great variety of used cars. From a sport SUV, to a sophisticated sedan, we are confident that we have what you are looking for. Our technical experts inspect each car before it is on sale, which is why we can offer our warranty called The Reliable. It covers 24 months or 24 thousand miles, that is a guarantee with a happy end. Come and visit any of our lots and take the car of your dreams! Come and visit us! Don Carro will find the car of your dreams!    
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